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Frequently
Asked Questions and Answers
Is my
ordering information private? Yes. We do not collect
any information about visitors to the site, except the information
required to fill orders and respond to inquiries. That information is
strictly confidential within our company; we will not share it with
anyone else. You can receive monthly newsletters from us providing
information regarding new products and recipes. If you wish
to receive such information complete the "Sign Me Up" box on the front
page. Is my
credit card information secure when I order? Yes. We use SSL (secure
socket layer) encryption to ensure that your credit card information
reaches us, and only us. You can validate this by identifying the
locked padlock symbol that is displayed when you place an
order. This is industry-standard encryption that major web
sites use to protect users all over the web. When you have
completed your check out form, we transmit directly to the credit card
processing company to obtain approval. You will receive
immediate confirmation of the order via email. Is Salt
Watcher a publicly traded company or privately held? Salt Watcher is a
privately held, family owned business
The nutritional
information contained on this site in the list of Nutritional Facts is
based on data provided by the manufacturer, which is currently
available to us. However, because data may be changed from
time to time by the manufacturer, this information may not always be
identical to the nutritional label information provided on the product
label. We make every effort to make sure that the information
we receive from the manufacturer and reproduced here is accurate and
consistent. If you identify an inconsistency, please email us
at info@saltwatcher.com. Can I
place an order other than through the Internet? There are several ways
you can place an order. They are: on line via our web store,
via fax or via the telephone. Ordering
via our web store: Ordering
via fax: Ordering
via telephone:
Can I bill
to one location and ship to another? Yes, our checkout form has a space to indicate a shipping location and a different billing location. If both are the same, only the billing location needs to be completed. Please remember that the billing location must be exactly as indicated with your credit card. Any discrepancy of information will delay authorization on your order. I am
placing an order as a gift. When the order is delivered, can
you include a special message from me? Yes, if you are sending
your order as a gift and want to indicate a special message, the
checkout form provides you with an area to inform us of your
message. We will then transcribe your message onto a card and
include the card and message with your order. Please remember
to complete the shipping address with the name and address of the
individual to whom you are sending the order
Do I have
to be home to receive my order? No, our shipping partners do not require a customer signature. As a result, you do not need to be home to receive your order. Orders can only be canceled within 2 hours of placing the order, since we strive to get orders out as quickly as possible. After two hours, fulfillment of your order may already be in process. Can items
be returned to Salt Watcher? Unfortunately, we are
unable to accept returns. If you receive an item that is
damaged or unusable, please contact us immediately at
1-252-449-0278. If the exterior of the shipping box is
damaged, please also notify the shipping company indicated on the
box. All claims for damaged or unusable goods must be made
within 5 days of delivery. Please note that we can not refund
shipping costs.
How can I
contact Salt Watcher? You
can contact Salt Watcher in several ways: Email: Send
us an info@saltwatcher.com
and we will respond directly to your inquiry. Mail: Send us an inquiry via the US Postal Service Salt Watcher 1911 Harbourview Drive Kill Devil Hills, NC 27948 Fax: Send
your fax inquiry: 866-374-3787. Telephone: If you wish to speak directly with us, please call us at 252-449-0278. We attempt to indicate
on the site when an item is out of stock, so they are not ordered
during that time. If you have ordered an item that is
temporarily out of stock, we will do one of two things. If
the out of stock item is due back in stock within a few days, we may
hold your order to wait for that item. If this occurs, we
will inform you via email. Otherwise we will not hold up the
remaining items on your order; we will ship available items
immediately, and credit your credit card for the out of stock items.
The packing slip
included with your order will indicate the items that have been shipped
and those currently not available.
Is Salt Watcher affiliated with the companies linked to your website? No,
we have provided links to other websites that we thought might be of
interest to you. When you access any of these websites, you do so at
your own risk and Salt Watcher is not responsible for the accuracy or
reliability of any information, data, opinions, advice, or statements
made on these sites. Website links do not imply that Salt Watcher
sponsors, endorses, is affiliated or associated with those
companies/organizations. Which
trademarks and logos are associated with Salt Watcher? The Salt Watcher
trademarks, logos and service marks (“Marks”)
displayed on this website
are the property of Salt Watcher. You are not permitted to use the
Marks without the prior written consent of Salt Watcher.
“Salt Watcher”
and ”Salt Watcher, Your Resource for Low Sodium
Diets” are registered
service marks of Salt Watcher.
All other brand and
product names are trademarks, registered trademarks or service marks of
their respective holders.
Does Salt
Watcher carry foods that are Kosher? Yes, however, not all
foods offered by Salt Watcher are Kosher. A determination of which
products are and are not kosher is the responsibility of their
respective manufacturer. When Salt Watcher is notified by a company
that their product has been certified as Kosher, we indicate this with
the detailed description of the product.
In order for a manufacturer to identify any food product to be certified Kosher, the actual production must be rabbinically supervised. The Rabbi visits on a regular basis when the product run is in process; he inspects the machines prior to production and verifies that every step required by Jewish Law has been observed and fulfilled. No, just as your local
grocery store does not provide samples, Salt Watcher is also unable to
provide samples. We attempt to accurately describe each
product to allow you to make an informed decision before purchasing.
Does Salt
Watcher accept coupons? We
are not set up to accept coupons; therefore they can not be used. What are
your shipping policies? Our
standard shipping partner is UPS ground. UPS shipping costs
are calculated based on a variety of factors. Some of the
common factors include the shipping zone the package is being sent, the
weight of the package, size of the package and if the package is being
delivered to a remote location. Depending on the specific
order additional factors may arise. We utilize these factors
to provide regional shipping costs which are listed below. In
addition, a UPS fuel surcharge will be added to the figures on the
chart and and will be included in your total shipping charge shown
after completing your check out (before charging your card).
ORDERS
CONTAINING "DELI" ITEMS Shipment
of orders containing deli items depends on the distance between Kill
Devil Hills,
North Carolina and where the order is being delivered, and the
time of year. Deliveries in the 2 day delivery zone for UPS
(see map below) are sent UPS ground. Those outside of the 2
day UPS delivery zone are split to have the non-deli items sent UPS
ground and the deli items are historically sent UPS 3 Day
Select.
During the late fall and winter months when the outside
temperature in much of the country, is typically below 50 degrees, we
may expand the UPS ground to their 3 day delivery zone. The
check out form attempts to calculate shipping cost using UPS ground
costs, however if your order requires shipment by an alternative method
of shipping such as UPS 3 Day Select,
your credit card will be charged for any actual additional shipping
charges. You will be provided with a receipt of any
additional charges made to your card. To
ensure uninterrupted shipping time, a shipment may be held until the
following Monday to prevent any deli shipments from sitting in the UPS
warehouse over a weekend NON-DELI
ORDERS Unless
otherwise stated, all non-deli orders are shipped via UPS
ground. Most in-stock orders are filled within one business
day of placing the order, all by 2 business days. The
shipping time varies, depending on where you are located.
Below is a map indicating the estimated shipping times provided by UPS.
Please remember that these times are after UPS picks up the package and
only Monday through Friday is
used when calculating the days. When estimating the delivery
date, add 2 days to the number of days listed on the map below.
 UPS 2010 Holiday
Schedule: In the United States, UPS
observes the following holidays, as a result these days are not used
when calculating days in transit. New
Year’s Day -
January 1, 2010
Since we will not know
that you have provided an incorrect shipping address until UPS attempts
to deliver the order, we handle as normal.
However, if UPS must re-direct the order to
another address than the one provided at the time of the order, they
charge an address correction fee.
THIS FEE WILL BE PASSED ALONG TO YOU. As
of 1-1-2008, UPS fee
for address correction is $10.00. To prevent this charge from
being incurred, please make sure that the shipping address is
correct at the time of your order. Can I have
an order sent to an international location? Do you
offer volume or case discounts?
Why are
orders sent in various product manufacturer shipping boxes?
Is the
insulated container used for shipping deli items returnable for credit?
How large
is the insulated container?
Why are
some items out of stock for a long time? |
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